Frequently asked

How do I get started?

You can contact our Sales team via email at You’ll be connected with a team member who can help you create an account, gain access to the Outlast platform and get started buying or selling!

What type of materials do you accept?

We accept all types of metals, as well as some plastics and paper. Our top materials are Aluminum, Copper, Ferrous, and Lead. Don’t work with those materials? We frequently work with a wide variety of materials so get in touch with us and let’s talk! Our team can be reached at

Do you accept partial loads?

Yes, we do! If you have a partial or mixed load you’d like to sell to Outlast, contact our Sales team via email at All partial or mixed load prices are subject to confirmation.

what are your current rates for materials?

Pricing shifts based on material availability and market conditions. Our Sales team can discuss this in more detail. We provide daily pricing in the Outlast platform, as well as via email to our existing customers. Sign up to receive!

How Do I Share My Pricing with Outlast?

You can share your prices via WhatsApp, directly with our Sales team, or by direct bid creation in the Outlast platform. Our Sales team will go over this in detail with you during your onboarding.

can you move material both Domestically and Internationally?

Both! Our dedicated operations team will help move your material whether it’s going across state lines or across international waters! Need help arranging drayage? Our Operations team can arrange drayage in certain markets. The shipping details are integrated into the Outlast platform, ensuring you’ll have updated information from booking all the way through delivery.

Can you help me clear customs?

Yes! Outlast’s Operations team will work with you to ensure you have the documentation you need to clear customs.

what Kind of Scrap Deals or Projects can you help with?

Outlast can work with you on whatever type of business you have. We can assist with one-off loads and recurring demand fulfillment. If you have recurring offtake needs, we can set up scrap collection and handle logistics for your larger, long-term projects.

I’m Having An Issue with the Customer Portal - Who Do I Contact? 

You can connect directly with our Operations team from 9am ET - 8pm ET via the chat option in the Customer Portal. You can also reach them via email at - they can help you troubleshoot the issue and get back to work. You can also reach our team via phone! +1 844 947 2140 Extension 1 for Sales, Extension 2 for Ops, Extension 3 for Accounting.

How Do I Contact the Team? 

You can reach our sales team via email at - they can help you list, sell, and price your materials. Our operations team, reachable via email at, can help you with everything else, from booking status, loading schedule changes, payment questions, invoice upload and photo requirements to general questions about the Outlast platform.

How Do I Use the Platform? 

Our Operations team can give you, and anyone else on your team, a demo. We can show you how to manage your orders, add users, view booking statuses, upload invoices, and more. Reach out to us at